Study on Factors that Influence the High Organizational Citizenship Behavior (OCB) of Makassar Ethnic Nurses in LANTO Hospital DG Pasewang Jeneponto in 2024.

Background: Organizational Citizenship Behavior (OCB) is behavior carried out by an employee that exceeds formal work obligations, but has a good impact because it supports organizational effectiveness. Culture value is one of the factors for the high level of organizational citizenship behavior in Makassar ethnic nurses. According to the theory that researchers read, it is not only culture values that are a factor in high OCB. There are several factors that influence OCB, including Workplace Variables, HRM Policies & Practices, Culture, Contextual Factors, Work Centrality, Org Service Orientation, Org Reputation Threat, Dispositional Variables, Org Commitment, Demographic Variables, Personality Variables, Leader Supportive. Researchers became interested because this research only explored cultural values. Researchers want to look for other factors that influence the high OCB of the Makassar tribe at Lanto Dg Pasewang Jeneponto Regional Hospital so that they can be explored in more depth and become input for hospitals and other organizations. Methods: The type of research carried out is qualitative research with a phenomenological approach. The informants in the research were 3 key informants consisting of the hospital director, head of nursing and head of the inpatient room and 7 regular informants consisting of several nurses at Lanto Dg Pasewang Jeneponto Regional Hospital. Results: Based on the results of interviews conducted by writers and ethnic Makassar nurses at Lanto Dg Pasewang Jeneponto Regional Hospital, there are several factors that influence the high level of OCB attitudes. Divided into 2 factors, namely internal and external. Internal factors include aspects originating from individual members of the organization, while external factors relate to the organizational environment and culture within it. Internal and external factors are interrelated in increasing OCB. Internal factors include aspects originating from individual members of the organization which include Dispositional Variables, Organizational Service, Organizational Commitment, Personality Variables, and Work Centrality. External factors relate to the organizational environment and culture within it, which include Workplace Variables, HRM Policies & Practices, Culture Values, Contextual Factors, Organizational Reputation Treats, Demographic Variables, and Leader Supportiveness. Conclusion: These twelve factors influence the high level of Organizational Citizenship Behavior (OCB) in Makassar ethnic nurses at Lanto Dg Pasewang Jeneponto Regional Hospital.