<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Rachmi Hasjim</style></author><author><style face="normal" font="default" size="100%">Darmawansyah</style></author><author><style face="normal" font="default" size="100%">Alwi Arifin</style></author><author><style face="normal" font="default" size="100%">Balqis</style></author><author><style face="normal" font="default" size="100%">Suriah</style></author><author><style face="normal" font="default" size="100%">Wahiduddin</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">The Influence of Patient Satisfaction on the Loyalty of Inpatient Patients at Dr. Tadjuddin Chalid Hospital Makassar City Year 2023</style></title><secondary-title><style face="normal" font="default" size="100%">Pharmacognosy Journal</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">Image Hospital</style></keyword><keyword><style  face="normal" font="default" size="100%">Patient Loyalty</style></keyword><keyword><style  face="normal" font="default" size="100%">Patient Satisfaction</style></keyword><keyword><style  face="normal" font="default" size="100%">Services Quality</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2024</style></year><pub-dates><date><style  face="normal" font="default" size="100%">April 2024</style></date></pub-dates></dates><volume><style face="normal" font="default" size="100%">16</style></volume><pages><style face="normal" font="default" size="100%">436-441</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p class=&quot;rtejustify&quot;&gt;Patient satisfaction reflects the patient's attitude towards care consisting of emotions and perceptions of the health services provided to them, because patient satisfaction will influence patient loyalty. This research design was carried out with an analytical survey using a quantitative approach using cross sectional research, namely research carried out at the same time which aims to analyze and find out how service quality influences the level of patient satisfaction on patient loyalty. The sample in this study is the population of inpatients in 2022, namely 9,526 patients, the sampling was 276 patients, by calculating the sample size using the Lemeshow formula. The sampling technique used in this research uses the accidental sampling technique, namely a sampling technique based on chance, that is, anyone who meets the researcher by chance can be used as a sample.Based on the research results, there is a relationship between reliability and patient loyalty with statistical test results (p=0.000). Assurance has a significant relationship with patient loyalty and statistical test results (p=0.000), and empathy has a significant relationship with patient loyalty with statistical test results (p=0.000) . There is no significant relationship between physical evidence (tangible) on patient loyalty and statistical test results (p=1.000), responsiveness has no relationship on patient loyalty and statistical test results (p=0.698). Researchers' recommendations relate to patient satisfaction and patient loyalty at RSUP Dr. Tadjuddin Chalid Makassar City, to further improve the services needed by the community in general.&lt;/p&gt;
</style></abstract><issue><style face="normal" font="default" size="100%">2</style></issue><work-type><style face="normal" font="default" size="100%">Research Article</style></work-type><section><style face="normal" font="default" size="100%">436</style></section><auth-address><style face="normal" font="default" size="100%">&lt;p class=&quot;rtejustify&quot;&gt;&lt;strong&gt;Rachmi Hasjim&lt;sup&gt;1,*&lt;/sup&gt;, Darmawansyah&lt;sup&gt;2&lt;/sup&gt;, Alwi Arifin&lt;sup&gt;2&lt;/sup&gt;, Balqis&lt;sup&gt;2&lt;/sup&gt;, Suriah&lt;sup&gt;3&lt;/sup&gt;, Wahiduddin&lt;sup&gt;4&lt;/sup&gt;&lt;/strong&gt;&lt;/p&gt;

&lt;p class=&quot;rtejustify&quot;&gt;&lt;sup&gt;1&lt;/sup&gt;Masters Student of Health Administration and Policy, Faculty of Public Health, Hasanuddin University, INDONESIA.&lt;/p&gt;

&lt;p class=&quot;rtejustify&quot;&gt;&lt;sup&gt;2&lt;/sup&gt;Department of Health Administration and Policy, Faculty of Public Health, Hasanuddin University, INDONESIA.&lt;/p&gt;

&lt;p class=&quot;rtejustify&quot;&gt;&lt;sup&gt;3&lt;/sup&gt;Department of Health Promotion and Behavioral Sciences, Faculty of Public Health, Hasanuddin University, INDONESIA.&lt;/p&gt;

&lt;p class=&quot;rtejustify&quot;&gt;&lt;sup&gt;4&lt;/sup&gt;Department of Health Epidemiology, Faculty of Public Health, Hasanuddin University, INDONESIA.&lt;/p&gt;
</style></auth-address></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Rara Armita Arman</style></author><author><style face="normal" font="default" size="100%">Syahrir A Pasinringi</style></author><author><style face="normal" font="default" size="100%">Fridawaty Rivai</style></author><author><style face="normal" font="default" size="100%">Andi Indahwaty Sidin</style></author><author><style face="normal" font="default" size="100%">Irwandy</style></author><author><style face="normal" font="default" size="100%">Lalu Muhammad Saleh</style></author><author><style face="normal" font="default" size="100%">Anwar Mallongi</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">The Effect of Service Quality and Patient Satisfaction Toward Patient Loyalty in Special Regional Hospitals of South Sulawesi</style></title><secondary-title><style face="normal" font="default" size="100%">Pharmacognosy Journal</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">Patient Loyalty</style></keyword><keyword><style  face="normal" font="default" size="100%">Patient Satisfaction</style></keyword><keyword><style  face="normal" font="default" size="100%">Regional Special Hospital.</style></keyword><keyword><style  face="normal" font="default" size="100%">Service Quality</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2023</style></year><pub-dates><date><style  face="normal" font="default" size="100%">June 2023</style></date></pub-dates></dates><volume><style face="normal" font="default" size="100%">15</style></volume><pages><style face="normal" font="default" size="100%">443-449</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">&lt;p class=&quot;rtejustify&quot;&gt;The improvement and guarantee of hospital Service Quality in Indonesia should always be in the best interest of any hospital as regulated in Article 40 of Hospital Law No. 44 of 2009. Adequate Service Quality in a hospital would result in emotional bonds and positive experiences felt by patients and family, eventually strengthening loyalty in the long run. Thus, Service Quality is a critical aspect and indicator to achieve patient satisfaction hence behavioral intention to build loyalty towards the hospital and future visits. The aim of this study is to identify the effect of Service Quality and patient satisfaction in relation to patient loyalty in Special Regional Hospitals of South Sulawesi. This is a quantitative study with a crosssectional model. The sample in this study were all patients who had been registered in the database, namely patients who had visited the outpatient service at Dadi Special Regional Hospital (RSKD), Siti Fatimah Regional Special Hospital for Mother and Child (RSKDIA), and Pertiwi Special Regional Hospital for Mother and Child (RSKDIA) in 2017-2019 with a total sample of 269 from the outpatient care, respectively. The inclusion criteria in this study are as follows: (1) Patients from the outpatient care. (2) Patients who had received hospital services twice. (3) Not suffering from any mental illness and sensory disturbances. (4) Patients who are willing to be respondents and consented to fill out research questionnaires. (5) The patient is conscious and is able to communicate. The results that were obtained show that Service Quality holds a significant effect on patient satisfaction. Service Quality has no significant effect on patient loyalty, while patient satisfaction has a significant effect on patient loyalty. The output of this study should be taken into consideration for hospitals to commit to improving the Service Quality in order to achieve patient satisfaction. Increased patient satisfaction in turn will develop loyalty, thereby accommodating the implementation of the hospital strategy and achieving hospital goals.&lt;/p&gt;
</style></abstract><issue><style face="normal" font="default" size="100%">3</style></issue><work-type><style face="normal" font="default" size="100%">Research Article</style></work-type><section><style face="normal" font="default" size="100%">443</style></section><auth-address><style face="normal" font="default" size="100%">&lt;p class=&quot;rtejustify&quot;&gt;&lt;strong&gt;Rara Armita Arman&lt;sup&gt;1&lt;/sup&gt;, Syahrir A Pasinringi&lt;sup&gt;1&lt;/sup&gt;, Fridawaty Rivai&lt;sup&gt;1&lt;/sup&gt;, Andi Indahwaty Sidin&lt;sup&gt;1&lt;/sup&gt;, Irwandy&lt;sup&gt;1&lt;/sup&gt;, Lalu Muhammad Saleh&lt;sup&gt;2&lt;/sup&gt;, Anwar Mallongi&lt;sup&gt;3&lt;/sup&gt;&lt;/strong&gt;&lt;/p&gt;

&lt;p class=&quot;rtejustify&quot;&gt;&lt;sup&gt;1&lt;/sup&gt;Department of Hospital Management, Faculty of Public Health, Hasanuddin University, INDONESIA.&lt;/p&gt;

&lt;p class=&quot;rtejustify&quot;&gt;&lt;sup&gt;2&lt;/sup&gt;Department of Occupational Health and Safety, Faculty of Public Health, Hasanuddin University, INDONESIA.&lt;/p&gt;

&lt;p class=&quot;rtejustify&quot;&gt;&lt;sup&gt;3&lt;/sup&gt;Department of Environmental Health, Faculty of Public Health, Hasanuddin University, INDONESIA.&lt;/p&gt;
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