02566nas a2200265 4500008004100000024000700041245016200048210006900210260001600279300001200295490000700307520174000314653002002054653001302074653002102087653002802108100002902136700000502165700002102170700001702191700001602208700001602224700002002240856004002260 2024 eng d a1700aDrug Management and Service Quality in Outpatient Pharmacies at the Haji Padjonga Daeng Ngalle Regional General Public Hospital in Takalar Regency, Indonesia0 aDrug Management and Service Quality in Outpatient Pharmacies at  cAugust 2024 a838-8440 v163 a

Background: The provision of comprehensive individual health care services in outpatient units is intricately linked to drug management practices and the quality of available pharmacy services, ensuring optimal medication supply and use. Objective: This study aimed to assess the practices of drug management and the quality of outpatient pharmacy services at Haji Padjonga Daeng Ngalle (HPDN) Regional General Public Hospital in Takalar Regency, Indonesia. Method: The evaluation of drug management involves conducting in-depth interviews in the outpatient unit, focusing on planning, budgeting, procurement, storage, and distribution, compared with government regulatory standards. The quality of pharmacy services was assessed using the Solvin technique with 100 respondents, evaluating five dimensions: physical evidence, reliability, responsiveness, assurance, and empathy, using the servqual questionnaire with a Likert scale (ranging from very dissatisfied = 1, dissatisfied = 2, somewhat satisfied = 3, satisfied = 4, to very satisfied = 5). Results: Research findings indicated the level of compliance of drug management with regulations as follows: planning (66.67%), budgeting (60%), procurement (100%), storage (100%), and distribution (100%). The quality of pharmacy services demonstrated high questionnaire validity (r ≥ 0.714), and the average dimension was a score of 4, indicating satisfactory satisfaction levels. Conclusion: This study reflects HPDN hospital’s compliance with regulations while identifying specific areas for improvement to enhance the quality of pharmacy services.

10aDrug management10aHospital10aoutpatient unit.10apatient service quality1 aPratiwi, Yunita, Cahyani1 a1 aPalutturi, Sukri1 aRazak, Amran1 aWahyu, Atjo1 aDaud, Anwar1 aMallongi, Anwar uhttps://www.phcogj.com/article/2347