02239nas a2200229 4500008004100000024000700041245014600048210006900194260001600263300001200279490000700291520143900298653010801737100002801845700002701873700001701900700000501917700000501922700002201927700002001949856004001969 2024 eng d a1600aAnalysis of the Determinants of Patient Loyalty in the Inpatient Installation at the General Hospital 'Aisyiyah St. Khadijah Pinrang District0 aAnalysis of the Determinants of Patient Loyalty in the Inpatient cAugust 2024 a831-8370 v163 a

Loyalty is repurchase behavior solely concerning the purchase of the same particular brand repeatedly. Patients who feel satisfied, can take repeated actions as repeated use of services in the future and tell others about the perceived service performance. This study aims to determine the determinants of loyalty of inpatient installation patients at 'Aisyiyah St. Khadijah General Hospital, Pinrang Regency. This research is included in the type of quantitative research by applying a cross sectional approach. The sample in this study were 90 inpatients obtained by accidental sampling method. Data collection using a questionnaire. Data processing was carried out through the Chi-Square test and the Logistic Regression test. The results of the Chi-Square test show that there is an influence between service quality in terms of reliability, responsiveness, assurance, empathy, physical evidence, hospital image, moving barriers, and distance of residence on the loyalty of inpatient installation patients at 'Aisyiyah St. Khadijah General Hospital, Pinrang Regency. The results of the Logistic Regression test show that the quality of service in terms of assurance with Exp (B) = 25.274 is the variable that has the most influence on the loyalty of inpatient installation patients at 'Aisyiyah St. Khadijah General Hospital Pinrang Regency.

10aPatient Loyalty; Service Quality; Hospital Image; Moving Barriers; Residence Distance; Hospitalization.1 aRizal, Dewi, Alya Anugr1 aAmir, Muhammad, Yusran1 aRazak, Amran1 a1 a1 aPolopadang, Vonni1 aMallongi, Anwar uhttps://www.phcogj.com/article/2346