@article {2097, title = {The Influence of Work Engagement on Job Satisfaction and Human Resource Performance in South Sulawesi Provincial Hospital 2022}, journal = {Pharmacognosy Journal}, volume = {15}, year = {2023}, month = {August 2023}, pages = {650-654}, type = {Research Article}, chapter = {650}, abstract = {

One of the most important factors for an individual to have at work is work engagement which is a concept that can reflect that an individual has passion, focus, and also strong dedication to work at the company. Work engagement is also defined as a positive and satisfying mental state related to work that is characterized by vigor, dedication, and absorption.1 An HR can be said to be work engagement when an HR is able to make his work a priority for himself and personally for the organization besides that work engagement is personal HR who are proud to have been part of an organization so that they are able to work according to the jobdesk given (Rohana Manalu et al., 2021). This study aims to analyze the effect of Work Engagement on Job Satisfaction and HR Performance at the South Sulawesi Provincial Hospital. This type of research is quantitative research using an analytic observational design with a cross sectional study approach. The sample in this study were health workers using a stratified random sampling technique of 316 people. The samples taken in this study were 152 employees at Laburan Baji Hospital, 122 Haji Hospital and 42 people at Sayang Rakyat Hospital. Data analysis used univariate, bivariate \& path analysis. The results showed that there was a direct effect of work engagement on job satisfaction and HR performance with a coefficient of 0.525 and 0.267 for each with a p value (0.000) \< 0.05 (significant). In addition, there is a direct effect of job satisfaction on HR performance, namely a coefficient value of 0.620 with a p value (0.000) \<0.05. Meanwhile, the effect of work engagement on HR performance through job satisfaction obtained a coefficient value of 0.326 with a p value (0.000) \< 0.05. which means Work Engagement has an influence on HR Performance through Job Satisfaction.

}, keywords = {Performance., Satisfaction, Work engagement}, doi = {10.5530/pj.2023.15.133}, author = {Nurfhadila Utami Husain and Syahrir A Pasinringi and Fridawaty Rivai and Noer Bahry Noor and Khalid Saleh} } @article {2094, title = {Quality of Health Services of Non-Accredited Health Centers on Patient Satisfaction}, journal = {Pharmacognosy Journal}, volume = {15}, year = {2023}, month = {August 2023}, pages = {633-640}, type = {Research Article}, chapter = {633}, abstract = {

Introduction: Health Centre a health service facility that organizes public health efforts and first-level individual health efforts, by prioritizing promotive and preventive efforts in its working area. Health Center as a first-level health facility is required to always improve service quality and patient safety, improve health center performance, protect health human resources, the community and the environment. The purpose of this study was to explore or describe the quality of health services on patient satisfaction at the Tiakur Health Center, Southwest Maluku Regency. Methods: This research is a type of qualitative research with a descriptive phenomenological approach. Key informants in this study were patients who had undergone treatment at the Tiakur Health Center from January to December 2022 and supporting informants were the head of the health services facility field, the head of the Tiakur Health Center, the head of Tiakur administration and the head of the Tiakur Health Center working group. The technique of determining informants using purposive sampling method. The instruments used were in-depth interview guidelines and focus group discussions. Results: The results showed that the dimensions of service quality, namely effective, efficient, patient-focused and safe, have not been fulfilled properly while the dimensions of accessible and fair have been fulfilled properly. The Tiakur Health Center needs to make improvements to health services so that service quality and patient satisfaction can be realized properly. Conclusion: This qualitative study of patient satisfaction with non-accredited Health Center as health services can be used as evaluation material to be able to improve and improve the health services of Tiakur Health Center to the community.

}, keywords = {Health, Patient., Quality, Satisfaction, Service}, doi = {10.5530/pj.2023.15.131}, author = {Sohordinatus Ifan Unkelefta and Amran Razak and Sukri Palutturi and Balqis and Aminuddin Syam and Andi Ummu Salmah and Anwar Mallongi} }