@article {2346, title = {Analysis of the Determinants of Patient Loyalty in the Inpatient Installation at the General Hospital {\textquoteright}Aisyiyah St. Khadijah Pinrang District}, journal = {Pharmacognosy Journal}, volume = {16}, year = {2024}, month = {August 2024}, pages = {831-837}, type = {Original Article}, chapter = {831}, abstract = {

Loyalty is repurchase behavior solely concerning the purchase of the same particular brand repeatedly. Patients who feel satisfied, can take repeated actions as repeated use of services in the future and tell others about the perceived service performance. This study aims to determine the determinants of loyalty of inpatient installation patients at {\textquoteright}Aisyiyah St. Khadijah General Hospital, Pinrang Regency. This research is included in the type of quantitative research by applying a cross sectional approach. The sample in this study were 90 inpatients obtained by accidental sampling method. Data collection using a questionnaire. Data processing was carried out through the Chi-Square test and the Logistic Regression test. The results of the Chi-Square test show that there is an influence between service quality in terms of reliability, responsiveness, assurance, empathy, physical evidence, hospital image, moving barriers, and distance of residence on the loyalty of inpatient installation patients at {\textquoteright}Aisyiyah St. Khadijah General Hospital, Pinrang Regency. The results of the Logistic Regression test show that the quality of service in terms of assurance with Exp (B) = 25.274 is the variable that has the most influence on the loyalty of inpatient installation patients at {\textquoteright}Aisyiyah St. Khadijah General Hospital Pinrang Regency.

}, keywords = {Patient Loyalty; Service Quality; Hospital Image; Moving Barriers; Residence Distance; Hospitalization.}, doi = {10.5530/pj.2024.16.136}, author = {Dewi Alya Anugrah Rizal and Muhammad Yusran Amir and Amran Razak and Balqis and Masni3 and Vonni Polopadang and Anwar Mallongi} } @article {2352, title = {Analysis of the Implementation of the Bpjs Kesehatan Chronic Diseases Management Program (Prolanis) in Biru Health Center, Bone Regency}, journal = {Pharmacognosy Journal}, volume = {16}, year = {2024}, month = {August 2024}, pages = {872-879}, type = {Research Article}, chapter = {872}, abstract = {

Objectives: Prolanis is a health service system that involves patients, primary health facilities and BPJS. Prolanis aims to maintain health and achieve an optimal quality of life in patients with chronic disease (hypertension and diabetes mellitus) through effective and efficient health services to prevent disease complications. This study aims to determine and analyze the implementation of Prolanis in the Biru Health Center of Bone Regency based on input, process, output, impact, and feedback. Method: The type of research used in this research is qualitative research, and data were collected through technical triangulation using in-depth interviews, observation, and documentation with key informants, main informants and supporting informants using purposive sampling techniques. Result: Research shows that in the input aspect, blood sugar strips used in health checks of prolanist participants are still limited, and there are no special facilities for prolanis. In terms of process, Biru Health Center has carried out all prolanist activities recommended by BPJS Kesehatan. However, some obstacles remain to these activities, such as prolanist participants who do not have Whats App, and laboratory HbA1c examinations every six months have not been carried out. In the output aspect, the achievement of the Biru Health Center RPPT has increased significantly from October 2023 to January 2024, although it decreased in November 2023. Regarding impact, BPJS Kesehatan, the Health Office, and Prolanis Participants are satisfied with implementing the prolanis at the Biru Health Center. Feedback from BPJS Kesehatan is available through the KBK monitoring and evaluation. Conclusion: Implementing prolanists at Biru Health Center has gone well and as expected. However, the input aspect still needs to be improved so that the implementation of prolanists can run even better.

}, keywords = {BPJS Kesehatan., Chronic Disease Management Program (Prolanis), Diabetes mellitus, Health Center, Hypertension}, doi = {10.5530/pj.2024.16.142}, author = {Suci Fajriani S and Amran Razak and Muhammad Alwy Arifin and Muhammad Yusran Amir and Anwar Mallongi and Muhammad Syafar} } @article {2308, title = {Analysis of the Inpatient Medical Records Management System at Sandi Karsa Hospital Makassar}, journal = {Pharmacognosy Journal}, volume = {16}, year = {2024}, month = {June 2024}, pages = {650-655}, type = {Research Article}, chapter = {650}, abstract = {

Objectives: Management of medical records at Sandi Karsa Hospital Makassar is still lacking in the process of assembling, reporting, and filing. This study aims to analyze the inpatient medical record management system at Sandi Karsa Hospital, Makassar. Methods: The type of research used in this research is qualitative research and data collection using interviews, observation, and documentation with key informants and supporting informants using purposive sampling techniques. Result: There is a shortage of medical records officers, and they have not received training. There are fewer computers available, SIMRS is only integrated with patient registration, and the management room is combined with the filing room. The assembly process has not been carried out in the last few months, reporting has been delayed, and there is a backlog of files. Implementation of management SOPs has not been optimal, and socialization activities have not been carried out. Completeness and returns are not up to standard. Medical record quality indicators are low, and there are no feedback activities. Conclusion: Lack of staff they have never participated in training and socialization regarding SOPs. There is a lack of facilities such as computers, the medical record room has lots of files, SIMRS is not yet integrated with medical record management, and there are delays in returns and incomplete filling out of medical record files. The hospital can provide outreach and hold regularly scheduled meetings to evaluate or assess officers{\textquoteright} performance managing medical records.

}, keywords = {Hospital, Inpatient, Management, Medical Records, System}, doi = {10.5530/pj.2024.16.102}, author = {Try Ganjar Wati and Amran Razak and Darmawansyah and Muhammad Yusran Amir} } @article {2392, title = {Implementation of the Indonesian Food and Drug Authority Agency{\textquoteright}s (BPOM) Health Service Policy on the Sale of Non- Prescribed Prescription Drugs at Pharmacies in Makassar}, journal = {Pharmacognosy Journal}, volume = {16}, year = {2024}, month = {October 2024}, pages = {1114-1120}, type = {Research Article}, chapter = {1114}, abstract = {

The delivery of prescription drugs without using any prescription in Indonesian pharmacies is still frequent, such as the delivery of amlodipine (97.7\%) and allopurinol (92.0\%) without a doctor{\textquoteright}s prescription (Rokhman, 2017). The studies of Siahaan (2017) and Djawaria (2018) also show a similar trend, highlighting low compliance with BPOM policies. This indicates that the implementation of BPOM policies related to prescription drugs has not been optimal, increasing the risk of irrational drug use and shows public disapproval of the drug and food control system. Improvements in the implementation of BPOM policies are needed to reduce the risk of using hard drugs without a prescription. This research uses qualitative research methods with a descriptive approach. The data was analyzed using content analysts. Interviews were conducted with 5 informants in several agencies, including 2 Key Informants and 3 Ordinary Informants. Effective communication occurs between BPOM, health offices, and pharmacies through offline and online programs. Although resources in pharmacies are considered sufficient, challenges arise from the inadequacy of transportation facilities. Compliance with SOPs, especially related to the prescriptions supervision of prescription drug, is a problem. Improving SOP compliance, coordination, and public education are considered important to improve the effectiveness of BPOM policy implementation in Makassar City pharmacies. The implementation of BPOM policy related to the sale of prescription drugs without any doctor{\textquoteright}s prescription in pharmacies in Makassar City has been going well, supported by diverse communication and the availability of adequate resources. However, there are still practical obstacles such as transportation problems, lack of public education, budget constraints, lack of formal procedures in some pharmacies, and lack of interaction with relevant agencies.

}, keywords = {BPOM, Hard Drugs, Health Service, Policy, Supervisory Agency{\textquoteright}s}, doi = {10.5530/pj.2024.16.181}, author = {Leilani Ismaniar and Muhammad Alwy Arifin and Amran Razak and Sukri Palutturi and Muhammad Yusran Amir} } @article {2243, title = {The Influence of Organizational Citizenship Behavior on Nurse Performance in the Inpatient Department at Ibnu Sina Hospital Makassar}, journal = {Pharmacognosy Journal}, volume = {16}, year = {2024}, month = {April 2024}, pages = {280-286}, type = {Original Article}, chapter = {280}, abstract = {

Organizational Citizenship Behavior (OCB) is an individual behavior that is rooted in his willingness to contribute beyond his role or duty or unconsciously directed or undirected, to be able to provide benefits and benefits to his company. OCB indicators consist of Altruism, Conscientiousness, Sportsmanship, Courtesy, Civic Virtue. This study aims to determine the effect of Organizational Citizenship Behavior (OCB) on the performance of nurses in the inpatient department at Ibnu Sina Hospital Makassar. This type of research is quantitative research using a cross sectional approach. The sample in this study were 55 nurses in the inpatient department at Ibn Sina Hospital obtained by purposive sampling method. Data collection using a questionnaire instrument. Data processing using chi-square test, multivariate logistic regression test, and partial correlation test. Based on the results of the study there is an influence of Altruism, Conscientiousness, Sportsmanship, Courtesy, Civic Virtue, with the work environment as a control variable on the performance of nurses in the inpatient department at Ibnu Sina Hospital Makassar.

}, keywords = {Altruism, Civic Virtue, Conscientiousness, Courtesy, Nurse performance, OCB, Sportsmanship, Work Environment}, doi = {10.5530/pj.2024.16.41}, author = {Andi Nurul Azizah and Muhammad Alwy Arifin and Darmawansyah and Sukri Palutturi and Muhammad Yusran Amir and Vonny Palopadang and Masni and Anwar Mallongi} } @article {2351, title = {The Influence of Psychological Capital on Nurse Performance Through Work Engagement at the Inpatient Installation of the Sandi Karsa Hospital in Makassar City}, journal = {Pharmacognosy Journal}, volume = {16}, year = {2024}, month = {August 2024}, pages = {865-871}, type = {Research Article}, chapter = {865}, abstract = {

Background: One concept that supports nurses in being more motivated to achieve good performance is psychological capital. Objective: To analyse the effect of psychological capital on work engagement and nurse performance at the inpatient installation at Sandi Karsa Hospital. Method: The type of research used is quantitative research. The research design used analytic observations with a cross-sectional study approach. The sample in this study was 65 nurses at the inpatient installation at Sandi Karsa Hospital, Makassar City, using the total sampling technique. The analysis method used is Partial Least Square with SmartPLS software version 3.0. Results: The results of this study indicate that there is a direct influence of psychological capital on work engagement (p = 0.000), and there is a direct influence of psychological capital on nurse performance with a (p = 0.000). There is no effect of work engagement on nurse performance (p = 0.307) and no direct effect of psychological capital on nurse performance through work engagement (p = 0.326).

}, keywords = {Hospitalization., Performance, Psychology, Work engagement}, doi = {10.5530/pj.2024.16.141}, author = {Annisa Putri Ramadhani Arifin and Sukri Palutturi and Muhammad Yusran Amir and Amran Razak and Aminuddin Syam and Lalu Muhammad Saleh and Anwar Mallongi} } @article {2305, title = {The Relationship of Marketing Mix with Patients{\textquoteright} Decisions to Choose Health Services in Outpatient and Inpatient Installations at Sandi Karsa Hospital, Makassar}, journal = {Pharmacognosy Journal}, volume = {16}, year = {2024}, month = {June 2024}, pages = {630-637}, type = {Research Article}, chapter = {630}, abstract = {

The marketing mix is a core business that is very closely related to the targeted patients, so that hospital efforts are specifically closely related to patient behavior in utilizing services. The aim of this research is to determine the relationship between the marketing mix and the patient{\textquoteright}s decision to choose health services in outpatient and inpatient installations at Sandi Karsa Hospital, Makassar. The type of research used is quantitative research with a cross sectional study design. The population in this study was 97 outpatients and 76 inpatients. Sample determination was carried out using the accidental sampling method. Data analysis used univariate, bivariate with chi square test and multivariate with multiple logistic regression test. The results showed that in outpatient installations, there was a relationship between product (p=0.003), staff (p=0.009), physical evidence (p=0.001), process (p=0.000), and performance (p=0.000), there was no relationship between price (p=1,000), promotion (p=0.554), place (p=1,000), and strength (p=1,000) with the patient{\textquoteright}s decision to choose health services at Sandi Karsa Hospital. Meanwhile, in inpatient installations there is a relationship between product (p=0.005), place (p=0.017), staff (p=0.000), process (p=0.002) and physical evidence (p=0.006), there is no price relationship (p= 0.674), promotion (p=1.000), performance (p=1.000), and strength (p=0.358) with the patient{\textquoteright}s decision to choose health services at Sandi Karsa Hospital Makassar.

}, keywords = {Patient Decision, Performance, Physical Evidence, Price, Process, Product, Promotion, Staff, Strength}, doi = {10.5530/pj.2024.16.99}, author = {Ika Bella Rezqi Jaya and Muhammad Yusran Amir and Darmawansyah and Sukri Palutturi and Nurhaedar Jafar and Muhammad Syafar} }