@article {2222, title = {The Influence of Organizational Culture and Group Climate on Innovation Readiness at Hasanuddin University Hospital}, journal = {Pharmacognosy Journal}, volume = {16}, year = {2024}, month = {February 2024}, pages = {150-155}, type = {Research Article}, chapter = {150}, abstract = {

Innovation is considered a competitive mechanism for organizational performance and success, and is considered an important instrument for adapting to the ever-changing business environment. This research aims to analyze the influence of Organizational Culture and Group Climate on Innovation Readiness at Hasanuddin University Hospital. The type of research carried out was quantitative research using an observational study with a cross sectional study design. The sample in this study was employees at the hospital, totaling 123 respondents. The research results show that there is a direct influence of organizational culture on innovation readiness, there is a direct influence of group climate on innovation readiness. It is recommended that hospital management be open to new ideas and encourage their employees to be more open and accept input from other employees. This will greatly encourage the emergence of innovation, improve the climate in positive work teams, such as participative, open and safe, will motivate employees to show Innovative and improving behavior creates or adopts new ideas, products, services, programs, technologies, policies, structures or new administrative systems.

}, keywords = {Group Climate, Hospital, Innovation Readiness, Organizational Culture}, doi = {10.5530/pj.2024.16.21}, author = {Michele Wijaya Oei and Syahrir A. Pasinringi and Andi Indahwaty Sidin and Noer Bahry Noor and Fridawaty Rivai and Healty} } @article {2249, title = {Study on Factors that Influence the High Organizational Citizenship Behavior (OCB) of Makassar Ethnic Nurses in LANTO Hospital DG Pasewang Jeneponto in 2024.}, journal = {Pharmacognosy Journal}, volume = {16}, year = {2024}, month = {April 2024}, pages = {312-318}, type = {Original Article}, chapter = {312}, abstract = {

Background: Organizational Citizenship Behavior (OCB) is behavior carried out by an employee that exceeds formal work obligations, but has a good impact because it supports organizational effectiveness. Culture value is one of the factors for the high level of organizational citizenship behavior in Makassar ethnic nurses. According to the theory that researchers read, it is not only culture values that are a factor in high OCB. There are several factors that influence OCB, including Workplace Variables, HRM Policies \& Practices, Culture, Contextual Factors, Work Centrality, Org Service Orientation, Org Reputation Threat, Dispositional Variables, Org Commitment, Demographic Variables, Personality Variables, Leader Supportive. Researchers became interested because this research only explored cultural values. Researchers want to look for other factors that influence the high OCB of the Makassar tribe at Lanto Dg Pasewang Jeneponto Regional Hospital so that they can be explored in more depth and become input for hospitals and other organizations. Methods: The type of research carried out is qualitative research with a phenomenological approach. The informants in the research were 3 key informants consisting of the hospital director, head of nursing and head of the inpatient room and 7 regular informants consisting of several nurses at Lanto Dg Pasewang Jeneponto Regional Hospital. Results: Based on the results of interviews conducted by writers and ethnic Makassar nurses at Lanto Dg Pasewang Jeneponto Regional Hospital, there are several factors that influence the high level of OCB attitudes. Divided into 2 factors, namely internal and external. Internal factors include aspects originating from individual members of the organization, while external factors relate to the organizational environment and culture within it. Internal and external factors are interrelated in increasing OCB. Internal factors include aspects originating from individual members of the organization which include Dispositional Variables, Organizational Service, Organizational Commitment, Personality Variables, and Work Centrality. External factors relate to the organizational environment and culture within it, which include Workplace Variables, HRM Policies \& Practices, Culture Values, Contextual Factors, Organizational Reputation Treats, Demographic Variables, and Leader Supportiveness. Conclusion: These twelve factors influence the high level of Organizational Citizenship Behavior (OCB) in Makassar ethnic nurses at Lanto Dg Pasewang Jeneponto Regional Hospital.

}, keywords = {Hospitals, Makassar Ethnicity, Nurses, Organizational Citizenship Behavior}, doi = {10.5530/pj.2024.16.47}, author = {Sri Yuyun Afrianti and Andi Indahwaty Sidin and Noer Bahry Noor and Syahrir A. Pasinringi and Stang and Ridwan M. Thaha and Anwar Mallongi} } @article {2188, title = {Metrics to Catch on Innovation Culture in Hospital: A Scoping Review}, journal = {Pharmacognosy Journal}, volume = {15}, year = {2023}, month = {December 2023}, pages = {1213-1218}, type = {Review Article}, chapter = {1213}, abstract = {

Objective: This scoping review aimed to map measurement instruments of innovation culture in hospital. Introduction: A culture of innovation can reveal the strengths and opportunities of hospitals in driving strategic innovation and creating an organizational culture; however, suitable measurement instruments for depicting innovation culture are still being discussed. Inclusion criteria: This review considered studies that reviewed the measurement of organizational innovation culture, specifically in a hospital setting. Methods: This review adopted the JBI methodology for scoping review. Search strategies used PCC elements, and the terms "Metric OR Measure OR Questionnaire" AND "Culture of Innovation OR Innovation Culture" AND "Hospital OR Healthcare" were used as the main keywords, limited by quantitative research types in English. The data was extracted from qualified articles, compiled in a spreadsheet, and then imported into Microsoft Word to be combined into a table containing a grid synthesis and a summary of the main concepts. Results: Eight articles published from 2015 to 2022 were eligible for review. The mapping results obtained five metrics that depicted the innovation culture in the hospital. Groups of various dimensions and the measurement results also varied, including innovation tendency, value, climate, flexibility, and focus on being characteristic of innovation. Resource, process, role and involvement of health workers, technology support, and leadership were components of innovation. Reflexivity, behavior, and teamwork are essential to achieving a successful culture of innovation in the hospital. Conclusions: The measurement of innovation culture in hospitals consists of three main keys, namely the characteristics of innovation, the components of innovation, and teamwork: innovation in action.

}, keywords = {Innovation Culture in Hospital, Metrics, Team Work}, doi = {10.5530/pj.2023.15.220}, author = {Asnany and M. Alimin Maidin and Syahrir A. Pasinringi and Anwar Mallongi} } @article {2112, title = {Strategy for Service Quality Improvement Based on Patient Experience Using Importance Performance Analysis in Inpatients General Hospital in South Sulawesi Province}, journal = {Pharmacognosy Journal}, volume = {15}, year = {2023}, month = {October 2023}, pages = {743-749}, type = {Original Article}, chapter = {743}, abstract = {

Background: Over the past few years, patient satisfaction surveys have been used to provide an indication of patient experience. However, patient satisfaction surveys do not accurately describe the feelings and experiences that are actually felt by patients. Using patient experience measurements can provide information on what events occur when getting services at health facilities, measure aspects that are important to patients and see their point of view that can improve the quality of health services. Objective: The study aimed at analyzing the best strategy to be implemented to improve the quality of service for Provincial General Hospital at South Sulawesi based on patient experience. Methods: The study design was quantitative with descriptive analysis approach. A sample of 382 patients was determined and selected with the certain criteria. Data were collected using a measuring instruments in the form of a patient experience questionnaire which contains 48 questions. Results: In these three hospitals, admission to hospital and hospital ward environment are two dimensions of the patient experience that have had unsatisfactory outcomes. Meanwhile, at the Sayang Rakyat Hospital, they have unsatisfactory care and treatment dimensions. Conclusions: This study highlights the relevance of utilizing IPA to evaluate patient perspectives of hospital services and suggest opportunities for improvement. Hospitals can improve patient experience and overall service quality by concentrating on the most critical dimensions in which the hospital is performing poorly (Quadrant A). The study{\textquoteright}s findings can help hospital stakeholder to identify the methods in order to improve patient experience and satisfaction.

}, keywords = {Importance Performance Analysis, Patient Centered Care, Patient Experience, Quality Improvement.}, doi = {10.5530/pj.2023.15.146}, author = {Asvika A. Anwar and Syahrir A. Pasinringi and Andi Zulkifli and Fridawaty Rivai and Andi Indahwaty Sidin and Irwandy} }