@article {2222, title = {The Influence of Organizational Culture and Group Climate on Innovation Readiness at Hasanuddin University Hospital}, journal = {Pharmacognosy Journal}, volume = {16}, year = {2024}, month = {February 2024}, pages = {150-155}, type = {Research Article}, chapter = {150}, abstract = {

Innovation is considered a competitive mechanism for organizational performance and success, and is considered an important instrument for adapting to the ever-changing business environment. This research aims to analyze the influence of Organizational Culture and Group Climate on Innovation Readiness at Hasanuddin University Hospital. The type of research carried out was quantitative research using an observational study with a cross sectional study design. The sample in this study was employees at the hospital, totaling 123 respondents. The research results show that there is a direct influence of organizational culture on innovation readiness, there is a direct influence of group climate on innovation readiness. It is recommended that hospital management be open to new ideas and encourage their employees to be more open and accept input from other employees. This will greatly encourage the emergence of innovation, improve the climate in positive work teams, such as participative, open and safe, will motivate employees to show Innovative and improving behavior creates or adopts new ideas, products, services, programs, technologies, policies, structures or new administrative systems.

}, keywords = {Group Climate, Hospital, Innovation Readiness, Organizational Culture}, doi = {10.5530/pj.2024.16.21}, author = {Michele Wijaya Oei and Syahrir A. Pasinringi and Andi Indahwaty Sidin and Noer Bahry Noor and Fridawaty Rivai and Healty} } @article {2249, title = {Study on Factors that Influence the High Organizational Citizenship Behavior (OCB) of Makassar Ethnic Nurses in LANTO Hospital DG Pasewang Jeneponto in 2024.}, journal = {Pharmacognosy Journal}, volume = {16}, year = {2024}, month = {April 2024}, pages = {312-318}, type = {Original Article}, chapter = {312}, abstract = {

Background: Organizational Citizenship Behavior (OCB) is behavior carried out by an employee that exceeds formal work obligations, but has a good impact because it supports organizational effectiveness. Culture value is one of the factors for the high level of organizational citizenship behavior in Makassar ethnic nurses. According to the theory that researchers read, it is not only culture values that are a factor in high OCB. There are several factors that influence OCB, including Workplace Variables, HRM Policies \& Practices, Culture, Contextual Factors, Work Centrality, Org Service Orientation, Org Reputation Threat, Dispositional Variables, Org Commitment, Demographic Variables, Personality Variables, Leader Supportive. Researchers became interested because this research only explored cultural values. Researchers want to look for other factors that influence the high OCB of the Makassar tribe at Lanto Dg Pasewang Jeneponto Regional Hospital so that they can be explored in more depth and become input for hospitals and other organizations. Methods: The type of research carried out is qualitative research with a phenomenological approach. The informants in the research were 3 key informants consisting of the hospital director, head of nursing and head of the inpatient room and 7 regular informants consisting of several nurses at Lanto Dg Pasewang Jeneponto Regional Hospital. Results: Based on the results of interviews conducted by writers and ethnic Makassar nurses at Lanto Dg Pasewang Jeneponto Regional Hospital, there are several factors that influence the high level of OCB attitudes. Divided into 2 factors, namely internal and external. Internal factors include aspects originating from individual members of the organization, while external factors relate to the organizational environment and culture within it. Internal and external factors are interrelated in increasing OCB. Internal factors include aspects originating from individual members of the organization which include Dispositional Variables, Organizational Service, Organizational Commitment, Personality Variables, and Work Centrality. External factors relate to the organizational environment and culture within it, which include Workplace Variables, HRM Policies \& Practices, Culture Values, Contextual Factors, Organizational Reputation Treats, Demographic Variables, and Leader Supportiveness. Conclusion: These twelve factors influence the high level of Organizational Citizenship Behavior (OCB) in Makassar ethnic nurses at Lanto Dg Pasewang Jeneponto Regional Hospital.

}, keywords = {Hospitals, Makassar Ethnicity, Nurses, Organizational Citizenship Behavior}, doi = {10.5530/pj.2024.16.47}, author = {Sri Yuyun Afrianti and Andi Indahwaty Sidin and Noer Bahry Noor and Syahrir A. Pasinringi and Stang and Ridwan M. Thaha and Anwar Mallongi} } @article {2055, title = {The Effect of Service Quality and Patient Satisfaction Toward Patient Loyalty in Special Regional Hospitals of South Sulawesi}, journal = {Pharmacognosy Journal}, volume = {15}, year = {2023}, month = {June 2023}, pages = {443-449}, type = {Research Article}, chapter = {443}, abstract = {

The improvement and guarantee of hospital Service Quality in Indonesia should always be in the best interest of any hospital as regulated in Article 40 of Hospital Law No. 44 of 2009. Adequate Service Quality in a hospital would result in emotional bonds and positive experiences felt by patients and family, eventually strengthening loyalty in the long run. Thus, Service Quality is a critical aspect and indicator to achieve patient satisfaction hence behavioral intention to build loyalty towards the hospital and future visits. The aim of this study is to identify the effect of Service Quality and patient satisfaction in relation to patient loyalty in Special Regional Hospitals of South Sulawesi. This is a quantitative study with a crosssectional model. The sample in this study were all patients who had been registered in the database, namely patients who had visited the outpatient service at Dadi Special Regional Hospital (RSKD), Siti Fatimah Regional Special Hospital for Mother and Child (RSKDIA), and Pertiwi Special Regional Hospital for Mother and Child (RSKDIA) in 2017-2019 with a total sample of 269 from the outpatient care, respectively. The inclusion criteria in this study are as follows: (1) Patients from the outpatient care. (2) Patients who had received hospital services twice. (3) Not suffering from any mental illness and sensory disturbances. (4) Patients who are willing to be respondents and consented to fill out research questionnaires. (5) The patient is conscious and is able to communicate. The results that were obtained show that Service Quality holds a significant effect on patient satisfaction. Service Quality has no significant effect on patient loyalty, while patient satisfaction has a significant effect on patient loyalty. The output of this study should be taken into consideration for hospitals to commit to improving the Service Quality in order to achieve patient satisfaction. Increased patient satisfaction in turn will develop loyalty, thereby accommodating the implementation of the hospital strategy and achieving hospital goals.

}, keywords = {Patient Loyalty, Patient Satisfaction, Regional Special Hospital., Service Quality}, doi = {10.5530/pj.2023.15.99}, author = {Rara Armita Arman and Syahrir A Pasinringi and Fridawaty Rivai and Andi Indahwaty Sidin and Irwandy and Lalu Muhammad Saleh and Anwar Mallongi} } @article {2112, title = {Strategy for Service Quality Improvement Based on Patient Experience Using Importance Performance Analysis in Inpatients General Hospital in South Sulawesi Province}, journal = {Pharmacognosy Journal}, volume = {15}, year = {2023}, month = {October 2023}, pages = {743-749}, type = {Original Article}, chapter = {743}, abstract = {

Background: Over the past few years, patient satisfaction surveys have been used to provide an indication of patient experience. However, patient satisfaction surveys do not accurately describe the feelings and experiences that are actually felt by patients. Using patient experience measurements can provide information on what events occur when getting services at health facilities, measure aspects that are important to patients and see their point of view that can improve the quality of health services. Objective: The study aimed at analyzing the best strategy to be implemented to improve the quality of service for Provincial General Hospital at South Sulawesi based on patient experience. Methods: The study design was quantitative with descriptive analysis approach. A sample of 382 patients was determined and selected with the certain criteria. Data were collected using a measuring instruments in the form of a patient experience questionnaire which contains 48 questions. Results: In these three hospitals, admission to hospital and hospital ward environment are two dimensions of the patient experience that have had unsatisfactory outcomes. Meanwhile, at the Sayang Rakyat Hospital, they have unsatisfactory care and treatment dimensions. Conclusions: This study highlights the relevance of utilizing IPA to evaluate patient perspectives of hospital services and suggest opportunities for improvement. Hospitals can improve patient experience and overall service quality by concentrating on the most critical dimensions in which the hospital is performing poorly (Quadrant A). The study{\textquoteright}s findings can help hospital stakeholder to identify the methods in order to improve patient experience and satisfaction.

}, keywords = {Importance Performance Analysis, Patient Centered Care, Patient Experience, Quality Improvement.}, doi = {10.5530/pj.2023.15.146}, author = {Asvika A. Anwar and Syahrir A. Pasinringi and Andi Zulkifli and Fridawaty Rivai and Andi Indahwaty Sidin and Irwandy} }