@article {2244, title = {The Influence of Workplace Spirituality and Leader Member Exchange on Organizational Commitment of Nurses at Elim Rantepao Hospital, North Toraja District}, journal = {Pharmacognosy Journal}, volume = {16}, year = {2024}, month = {April 2024}, pages = {287-291}, type = {Original Article}, chapter = {287}, abstract = {

Background: The determining factor for the success of health service organizations today lies in how well management builds commitment, especially employee performance as internal customers. How well executives and all employees at all levels emphasize the importance of patient retention. How well customer commitment is translated into easy-to-understand actions, processes and performance records and how seriously leadership views all employees as a valuable investment and not a burden to the organization. This study aims to analyze the influence of Workplace Spirituality and Leader Member Exchange on Organizational Commitment in Nurses at Elim Rantepao Hospital, North Toraja Regency. The type of research is quantitative research using an observational study with a cross sectional study design. The sample was 102 nurses in the Inpatient Unit of Elim Rantepao Hospital, North Toraja Regency. Results: of the research show that organizational commitment in the Inpatient Unit of Elim Rantepao Hospital, North Toraja Regency is 46.1\% with the variable that has the most significant influence on nurses{\textquoteright} organizational commitment, namely Workplace Spirituality with a sig value of 0.001\<0.05 with a value of 51.1\%, as well as the most influential dimension. towards organizational commitment, namely Professional Respect with a sig value of 0.001 \<0.05 with a value of 46.6\%.

}, keywords = {LMX (Leader Member Exchange) and Organizational Commitment, Workplace Spirituality}, doi = {10.5530/pj.2024.16.42}, author = {Adrian Benedict Wijaya and Irwandy and A. Indahwaty Sidin and Noer Bahry Noor and Syahrir A Pasinringi and Sangkala and Anwar Mallongi} } @article {2055, title = {The Effect of Service Quality and Patient Satisfaction Toward Patient Loyalty in Special Regional Hospitals of South Sulawesi}, journal = {Pharmacognosy Journal}, volume = {15}, year = {2023}, month = {June 2023}, pages = {443-449}, type = {Research Article}, chapter = {443}, abstract = {

The improvement and guarantee of hospital Service Quality in Indonesia should always be in the best interest of any hospital as regulated in Article 40 of Hospital Law No. 44 of 2009. Adequate Service Quality in a hospital would result in emotional bonds and positive experiences felt by patients and family, eventually strengthening loyalty in the long run. Thus, Service Quality is a critical aspect and indicator to achieve patient satisfaction hence behavioral intention to build loyalty towards the hospital and future visits. The aim of this study is to identify the effect of Service Quality and patient satisfaction in relation to patient loyalty in Special Regional Hospitals of South Sulawesi. This is a quantitative study with a crosssectional model. The sample in this study were all patients who had been registered in the database, namely patients who had visited the outpatient service at Dadi Special Regional Hospital (RSKD), Siti Fatimah Regional Special Hospital for Mother and Child (RSKDIA), and Pertiwi Special Regional Hospital for Mother and Child (RSKDIA) in 2017-2019 with a total sample of 269 from the outpatient care, respectively. The inclusion criteria in this study are as follows: (1) Patients from the outpatient care. (2) Patients who had received hospital services twice. (3) Not suffering from any mental illness and sensory disturbances. (4) Patients who are willing to be respondents and consented to fill out research questionnaires. (5) The patient is conscious and is able to communicate. The results that were obtained show that Service Quality holds a significant effect on patient satisfaction. Service Quality has no significant effect on patient loyalty, while patient satisfaction has a significant effect on patient loyalty. The output of this study should be taken into consideration for hospitals to commit to improving the Service Quality in order to achieve patient satisfaction. Increased patient satisfaction in turn will develop loyalty, thereby accommodating the implementation of the hospital strategy and achieving hospital goals.

}, keywords = {Patient Loyalty, Patient Satisfaction, Regional Special Hospital., Service Quality}, doi = {10.5530/pj.2023.15.99}, author = {Rara Armita Arman and Syahrir A Pasinringi and Fridawaty Rivai and Andi Indahwaty Sidin and Irwandy and Lalu Muhammad Saleh and Anwar Mallongi} } @article {2097, title = {The Influence of Work Engagement on Job Satisfaction and Human Resource Performance in South Sulawesi Provincial Hospital 2022}, journal = {Pharmacognosy Journal}, volume = {15}, year = {2023}, month = {August 2023}, pages = {650-654}, type = {Research Article}, chapter = {650}, abstract = {

One of the most important factors for an individual to have at work is work engagement which is a concept that can reflect that an individual has passion, focus, and also strong dedication to work at the company. Work engagement is also defined as a positive and satisfying mental state related to work that is characterized by vigor, dedication, and absorption.1 An HR can be said to be work engagement when an HR is able to make his work a priority for himself and personally for the organization besides that work engagement is personal HR who are proud to have been part of an organization so that they are able to work according to the jobdesk given (Rohana Manalu et al., 2021). This study aims to analyze the effect of Work Engagement on Job Satisfaction and HR Performance at the South Sulawesi Provincial Hospital. This type of research is quantitative research using an analytic observational design with a cross sectional study approach. The sample in this study were health workers using a stratified random sampling technique of 316 people. The samples taken in this study were 152 employees at Laburan Baji Hospital, 122 Haji Hospital and 42 people at Sayang Rakyat Hospital. Data analysis used univariate, bivariate \& path analysis. The results showed that there was a direct effect of work engagement on job satisfaction and HR performance with a coefficient of 0.525 and 0.267 for each with a p value (0.000) \< 0.05 (significant). In addition, there is a direct effect of job satisfaction on HR performance, namely a coefficient value of 0.620 with a p value (0.000) \<0.05. Meanwhile, the effect of work engagement on HR performance through job satisfaction obtained a coefficient value of 0.326 with a p value (0.000) \< 0.05. which means Work Engagement has an influence on HR Performance through Job Satisfaction.

}, keywords = {Performance., Satisfaction, Work engagement}, doi = {10.5530/pj.2023.15.133}, author = {Nurfhadila Utami Husain and Syahrir A Pasinringi and Fridawaty Rivai and Noer Bahry Noor and Khalid Saleh} }